HEB

Process

Since 1982, working with some of the world's best organisations to avoid human error

Process =

Means by which intended outcomes are achieved

Examples of issues to consider:

Realistic?	Takes full account of normal human characteristics and limitations
Complete?	Covers full range of activities and conditions
Formalised?	Sufficient structure and standardisation for reliable performance
Concurrency?	Adequate management of things that might happen at the same time
Compliance?	Reasons why individuals might adapt processes to suit themselves

Number of issues to consider in this 'family' = 44