HEB
Organisation |
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| Organisation = | Structures and practices used to plan, direct and control peoples' work |
Examples of issues to consider:
| Policies | Translation into specific procedures has unintended/unforeseen effects |
| Decisions | Compliant and non-compliant criteria not adequately defined |
| Culture | Senior people not challenged when rules ignored |
| Change | Adverse effects of change on processes not explored proactively |
| Risk | Can-do ethos encourages unoffcial short-cuts |
Number of issues to consider in this 'family' = 48
