HEB
Information
Since 1982, working with some of the world's best organisations to avoid human error
Information =
Use, storage, processing & exchange of speech, text, numbers and images
Examples of issues to consider:
Documents
Too much detail makes it difficult to find required information
Computers
Information distributed across screens that cannot be viewed together
Capture
Insuffient room in boxes on forms for information requested
Transfer
No check to verfify that information sent has been understood correctly
Temporary
No standard format for handwritten reminders
Number of issues to consider in this 'family' = 104